How Clearwise Reports collects, uses, protects and manages personal information and submitted condominium documents.
This policy explains our privacy practices when you visit our website, contact us, place an order or submit documents for review.
This Privacy Policy describes how [LEGAL BUSINESS NAME], operating as Clearwise Reports (“Clearwise,” “we,” “us” or “our”), collects, uses, discloses, stores and protects personal information.
By using our website, contacting us, placing an order or submitting information or documents, you acknowledge the practices described in this policy.
Depending on how you interact with us, we may collect:
We may collect information directly from you through website forms, document uploads, email, telephone, payment pages and customer-support communications.
We may also receive information from a person acting with your authorization, such as a real estate agent, seller, property manager, lawyer or other representative.
We may use personal information to:
We collect, use and disclose personal information with consent where required by law. Consent may be express or implied depending on the sensitivity of the information, the purpose of collection and the surrounding circumstances.
You may withdraw consent to certain uses of your information by contacting us, subject to legal, contractual and operational limitations. Withdrawing consent may prevent us from completing or continuing a requested service.
Documents submitted for review are used to provide the requested service, administer the customer relationship and meet legitimate business or legal requirements.
You are responsible for ensuring that you have the authority to provide submitted documents and personal information to Clearwise Reports. Please avoid submitting unrelated sensitive personal information that is not reasonably required for the review.
We may disclose limited information to service providers that help us operate our business, such as website hosting, cloud storage, customer relationship management, email delivery, payment processing, analytics, cybersecurity and professional advisory providers.
Service providers are expected to use information only for authorized purposes and to apply appropriate safeguards. Information may also be disclosed where required by law, court order, regulatory process, insurance requirement or to protect legal rights, safety or security.
We do not sell submitted condominium documents or personal information.
We may use secure software and technology-assisted tools to organize documents, extract information, support quality-control procedures and help prepare reports. Human review and professional judgment remain part of our service process.
We take reasonable steps to limit the information provided to technology providers and to select services with privacy and security protections appropriate to the information being processed.
Our website may use cookies, pixels and similar technologies to maintain website functionality, understand traffic, measure performance and improve marketing. Browser settings may allow you to block or delete cookies, although some website features may not function properly afterward.
We may send messages necessary to complete your order or provide customer service. Promotional messages will be sent only where permitted by applicable law and will include an unsubscribe method where required.
Information may be stored or processed in Canada or in another country where our service providers operate. When information is processed outside Canada, it may be subject to the laws and lawful-access requirements of that jurisdiction.
We retain information only for as long as reasonably necessary to provide services, respond to questions, manage disputes, meet legal and accounting obligations, maintain business records and enforce agreements.
When information is no longer required, we may securely delete, destroy or anonymize it, subject to backup cycles and legal retention requirements.
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. However, no internet transmission, email system or storage platform can be guaranteed to be completely secure.
If a privacy incident occurs, we will assess and respond to it in accordance with applicable legal requirements.
You may request access to personal information we hold about you or ask us to correct inaccurate information, subject to legal exceptions. We may need to verify your identity before responding.
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Clearwise Reports is not responsible for their content, security or privacy practices.
Our services are intended for adults involved in condominium transactions or property-related matters. We do not knowingly collect personal information from children.
We may update this policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our website or services after an update means the revised policy will apply to future interactions.
Questions, access requests, correction requests or privacy concerns may be directed to our Privacy Officer:
Contact Clearwise Reports and we will respond to your question or request as soon as reasonably possible.
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